Net Promoter Score (NPS) is a very popular method of gauging customer loyalty and satisfaction. Based on a scale from 0-10, respondents choose how likely they would be to recommend your product or service to a friend. Those that select 0-6 are detractors, those that select 7 or 8 are passive and those that choose 9 or 10 are promoters. Watch the tutorial to see how we add a Net Promoter Score question into a survey.
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If you can't find the tutorial you are looking for, we welcome your suggestion(s) here. We will do our best to cover it and provide you with a link when it's ready.